StockWise Auto only ships to the lower 48 contiguous United States (excluding Alaska and Hawaii). If you placed an order through PayPal and have not provided a US-based address, we will contact you in order to obtain one so that your order may ship. Otherwise, all orders placed with a shipping address outside of the US, without correspondence, will be canceled.
If your tracking indicates that your package has been delivered, but you are unable to find it, do not worry...we are here to help! We will first ask you to check with your neighbors as often, neighbors or other members of a household grab or move the package. Also, we ask that you, please double-check the surrounding areas where a courier might leave a package out of plain sight as they are trained to do this in certain situations for security.
If you are still unable to locate your shipment, we will work with the shipping courier on your behalf to start a trace of your package. If the package is yet to be found by the time the results of the trace are available, we will provide you with a replacement. Lost packages are not eligible for refunds.
All items that are shipped out from StockWise Auto are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage.
If you do receive a damaged package, please contact StockWise Auto Customer Service immediately. We will contact the Delivery Courier and file a damage claim. StockWise Auto will arrange for the Courier to pick up the damaged package. Do save all boxes and packing material for inspection by the Courier. Once a damage claim is made and accepted by the courier, a claim number is generated. At that time StockWise Auto will work on re-processing the order for the lost or damaged items.
Please contact us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.
We provide tracking information to our customers and encourage them to note their delivery date to minimize the amount of time a package is left unattended after delivery by the carrier. We understand that everyone's schedules may not accommodate for coordinating with the delivery time of each shipment.
Therefore, we encourage our customers to request to have the package(s) held for pick up with the carrier or have the item shipped to an alternate address if you feel an increased risk of your package being left unattended. StockWise Auto is not responsible for replacing or refunding any stolen packages.
Route is premium package protection for your StockWise Auto order. When you add Route at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the Route team, for a reorder or refund within 24-48 hours.
Note: If your order does not have Route, StockWise Auto is not liable for any lost, stolen, or damaged items during shipping.
To file a claim, open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim. Click here to file a claim:
Route Claims Page
To learn more about our partnership with Route, check out our Route Info Page:
Route Info Page
Please understand that we are optimized for speed and positive fulfillment, so the window of opportunity to cancel an order is limited. Successful Cancellation outside our working hours and days of operation is unlikely. Like most hard-working Americans, our staff operates Monday through Friday (with limited support on Saturdays), from 9 am to 5 pm ET, excluding holidays.
Once an order ships from our warehouse(s), cancellation requests are handled as returns, which qualify for a free return label(s), and are subject to our return policy as stated below.
We provide all transportation for returns. We geared our Returns process to provide you with a no-hassle experience in case any issue with your order should arise. That is also why we provide all of our customers with a Prepaid Return Label for all returns. Simply visit your order history to begin the process and we'll walk you through the process of returning an order step-by-step.
If your order contains a kit, please verify that all part numbers inside the kit match the product listing and the equipment being replaced on your vehicle before installation. If there is an item in the kit that is defective or is not correct, you will need to return the entire kit as per the manufacturer's policy. We can not exchange or accept return for any individual items in the kit.
If you have purchased an item that contains a core and would like to return it for a refund of your core deposit, please visit your order history to begin the return process and obtain a free return label.
Once your core has been processed and your core has been refunded, the core will enter a recycling stream and will become unrecoverable.
This means in the case of any future warranty claim you are only eligible for the sold item’s original value, not including any core deposit. We are unable to refund the core deposit twice, and we are unable to recover your specific core from a recycling stream.
The core needs to be rebuildable in order to receive a refund.
Please contact us immediately regarding any mistakes on your order. We need to hear about problems within seven days of order receipt. It also helps us to maintain accurate inventory for all our customers.
At times there will be products that fail due to a Manufacturer Defect. StockWise Auto honors all warranties provided by the individual manufacturers while offering our customers the ability to extend defect coverage for up to one year after purchase. Generally, warranties cover defects in materials and workmanship. Damage from normal wear and tear, abuse, installation errors, tuning problems, or issues caused by other equipment failure is not covered. Labor for installation or replacement of items is not covered under any warranty.
StockWise Auto only offers replacements for defective items.
If a replacement is not available for the defective item originally purchased from us, a refund will be issued upon inspection and approval by the warehouse processing your return.
If the replacement of your defective item is time-sensitive, you will be instructed to purchase the identical replacement item (from us) and return the defective item in the original packaging. Upon inspection and approval by the warehouse, a full refund for the new replacement order will be issued. We cannot refund an order that was not placed with StockWise Auto.
Shipment for replacement items will only occur after the warehouse has inspected and approved the return.
To make a warranty claim please follow these steps:
Refunds are issued after a return is delivered and processed by the returns department at the correct facility. The typical lead time for processing returns at the warehouse is 2-10 business days. Depending on the Banking/ Credit institute, it can take between 3 - 5 business days for the refund to reflect on the original account of purchase.