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Frequently Asked Questions

 

Our Stock is updated every day and is live on our site. If it shows zero in stock, that item is currently unavailable. Unfortunately, we do not keep records of products that are currently out of stock so it is not possible for us to provide ETAs for when or if a part will be restocked.

Should you have other questions or concerns, please feel free to contact us here!

Stockwise Auto uses a voicemail transcription service to make sure that every customer inquiry is handled without a single exception and as soon as possible via our rapid response email team. Every part of StockWise Auto is structured to bring you the best prices we can offer at deep discounts. We have found that sorting customer service requests in this way is the only solution to provide the best service possible at the low prices we offer. If you receive an email response from our team and would still like a call back just let us know and we will call you.

No, as an Ecommerce company we handle all correspondence via email. Therefore you must have access to your email to place an order with us. If you do not, we recommend that you purchase your parts from a brick and motor auto parts store.

As our prices are already as low as possible, we do not actively publish promo or discount codes. We offer discount codes to Veterans and Military Service Members. If this applies to you, please reach out to us for a promo code before placing your order. If you do not use your promo code before purchase, it can not be applied after nor will you be eligible for a refund for the discount amount.

We use FedEx Ground and USPS as our primary shipping carriers. At this time we do not offer any other shipping methods. We partner with dozens of warehouses across the United States to offer as many products at the best possible price we can. On some, less often occasions they may use a UPS Ground but we cannot pick a specific carrier.

As we are an online business, all facilities we operate from are wholesale oriented and are not conducive to face to face retail interactions.

We ship from multiple warehouses across the United States to offer as many products as possible to our customers at the best prices. That being said, all of our orders do not ship from New Jersey.

At this time we only ship to the lower 48 contiguous United States. If you choose to use a freight forwarding service to bypass this policy, StockWise Auto is not responsible for any lost items, damaged items or returns for your order. Items can not be returned to us once they have left the United States.

Unfortunately, we are unable to modify orders after they have been placed. If this happens you can request to cancel your order and reorder the correct items. If a cancellation is not possible you may return your order for a refund before placing your new order.

Due to PCI Compliance we are unable to charge the difference, if any. Therefore, we are unable to exchange different items.

If your tracking indicates that your package has been delivered but you are unable to find it, do not worry...we are here to help! We will first ask you to check with your neighbors as often, neighbors or other members of a household grab or move packages. We also ask that you please double-check the surrounding areas where a carrier might leave a package out of plain sight, as they are trained to do this in certain situations for security. If you are still unable to locate your shipment, we will work with the shipping carrier on your behalf to start a trace on your package. If the package is yet to be found by the time the results of the trace are available, we will provide you with a replacement. Lost packages are not eligible for refunds and must be reported to us within 7 days.

If your order contains a core and you are ready to ship it back, please reach out to us and we will send you a return label at no cost to you. We recommend that you wait to return your core until you are sure that you do not need to return the item you ordered from us. Once your core has been processed and refunded, the core will enter a recycling stream and become unrecoverable. This means in the case of any future warranty claim you will only be eligible for either an exchange (if possible) or the sold items original value, not including any core deposit.

At times there will be products that fail due to a Manufacturer Defect. StockWise Auto honors all warranties provided by the individual manufacturers while offering our customers the ability to extend defect coverage for up to one year after purchase. Generally, warranties cover defects in materials and workmanship. Damage from normal wear and tear, abuse, installation errors, tuning problems, or issues caused by other equipment failure is not covered. If you would like more detail about our policies in regards to this, please take a look at our Shipping and Returns Page for more detail.

The average time it takes for most banking institutions to process a refund is 3 to 5 business days. Once we provide a customer with a refund we have no control over how long it takes for the funds to reflect in your account. This is something that only your bank controls and it varies by every institution.

Yes, just simply ask the Customer Service Representative assisting you to mail you one and provide them with your correct mailing address.

To make a warranty claim please follow these steps:
- Email StockWise Auto Customer Service by replying to your Order Confirmation or creating a new message, providing us with your order number, part number(s) affected and an explanation of the specific defect.
- We will check the Order History to confirm the date the item was purchased and determine if the item is still under the Manufacturer's Warranty time limit.
- If covered and approved, StockWise Auto will assign a Warranty RA (Return Authorization) number and the steps to follow will be as outlined in the return instructions provided to you.
- Remember that this is necessary for the Manufacturer to evaluate the damage and determine the best course of action. (Repair / Replace / Return).